uuok Privacy Policy

About Information Collection

1.1 Registration and Account Information

Information you provide when creating an account on uuok is collected. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID or other document information provided for identity verification
• Preferred language and currency settings

1.2 Transaction and Financial Information

During each deposit and withdrawal transaction, mobile wallet details (such as bKash, Nagad, Rocket, and Upay account numbers), transaction amounts, dates and times, and transaction IDs are recorded. This information is used to ensure secure payment processing and to prevent fraudulent activity.

1.3 Automatically Collected Information

When you use the uuok website or app, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Activity logs on the platform — page views, clicks, game sessions, etc.
• Information obtained through cookies and similar tracking technologies

Purpose of Information Use

2.1 Service Operations

Your information is primarily used to run uuok services smoothly. Your information is needed for account verification, ensuring login security, completing payment processing, and providing customer support.

2.2 Security and Fraud Prevention

Information is analysed to maintain platform security and prevent unauthorised access. uuok reserves the right to temporarily suspend an account and notify the user if unusual activity is detected on that account.

2.3 Service Improvement

By analysing user behaviour and preferences, uuok makes decisions on adding new games, improving user experience, and offering relevant promotional offers. This analysis is done on an entirely aggregated basis and no personal information is disclosed.

2.4 Legal Compliance

Information may be retained and disclosed where required under applicable laws and regulations. In such cases, uuok cooperates with legal authorities.

Information Sharing with Third Parties

3.1 Limited and Controlled Sharing

uuok does not sell your personal information or provide it unnecessarily to third parties. Information may be shared only in the following circumstances:

• Payment Providers: With mobile wallet providers such as bKash, Nagad, Rocket, and Upay — solely to complete transactions.
• Technology Partners: Technology service providers required to operate the platform, who work under strict confidentiality agreements.
• Legal Authorities: Government or law enforcement agencies based on a court order or legal obligation.
• Responsible Gaming Organisations: Where applicable to ensure responsible gaming.

3.2 International Data Transfers

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, uuok ensures that applicable data protection standards are properly maintained.

Data Protection Measures

4.1 Technical Protection

uuok has adopted several technical measures to keep your information secure:

• SSL (Secure Socket Layer) encryption — protection during data transmission
• End-to-end encryption — security of stored data
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication (OTP-based login protection)

4.2 Administrative Protection

Only authorised staff have access to your information, and that access is limited strictly to what is needed to perform their duties. All staff are trained on privacy protection and are required to follow strict security policies.

4.3 Steps in Case of a Data Breach

If a data breach occurs, uuok will promptly notify affected users and take every possible step to minimise harm. Details on this can be found on our FAQ page.

User Rights

5.1 Right to Review Information

You have the right to view and review the personal information stored in your account at any time. You can verify your profile information from the account settings.

5.2 Right to Correct Information

If there is incorrect or incomplete information in your account, you may request a correction. After verifying your identity, uuok will make the necessary corrections as quickly as possible.

5.3 Right to Delete Information

After closing your account, you may request deletion of your personal information. However, some information may be retained for a set period due to legal obligations or the need to resolve ongoing disputes.

5.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may withdraw this consent at any time. However, important notifications related to your account will always be sent.

Cookies and Tracking Technologies

6.1 Use of Cookies

The uuok website and app use cookies and similar technologies that help improve your experience. These include session cookies (which maintain your login state), preference cookies (which remember your preferred language and settings), and analytics cookies (which help review site usage).

6.2 Cookie Controls

You have the option to disable cookies from your browser settings, though this may limit some functionality of the platform. Disabling cookies other than essential ones means your session and preferences will not be saved.

Data Retention Period

Your information is retained for as long as your account is active. Even after closing your account, certain information may be kept for a set period for the following reasons:

• Financial transaction records — for the period required by applicable law
• Identity verification information — to meet legal requirements
• Dispute-related information — until the dispute is fully resolved

After this period, information is permanently and securely deleted or anonymised.

Protection of Minors

All uuok services are for persons aged 21 and above only. uuok does not knowingly collect any information from minors. If a person registers with a false age and is found out upon subsequent verification, the account will be immediately closed and the related information deleted.

If a parent or guardian discovers that their child is registered on uuok, they are urged to contact our support team immediately.

Changes to the Policy

uuok reserves the right to amend this Privacy Policy when needed. If any significant changes are made, a notification will be sent to your registered mobile number or email before the changes take effect. Continued use of the platform after the changes will be taken as your acceptance of the revised policy.

For a full understanding of your rights and responsibilities, you may also visit our About Us page, which contains detailed information about how the uuok platform operates.

Contact Us

If you have any questions or complaints about this Privacy Policy, or wish to make any request regarding your data, please contact our support team. Our support team is available 7 days a week, 24 hours a day in Bengali and English.